Become ITIL Foundation Certified in 7 Days: New Book on the Block
I had given you a heads-up three months back that my book Become ITIL Foundation Certified in 7 Days has entered into production stages. I...
Tag : ITIL
Can ITIL and DevOps Co-Exist?
Today, there is a need for collaboration. You tend to bring diverse worlds together, in hope that the synergies will help in the expansion revolution....
What is DevOps? Here is DevOps 101!
DevOps is a combination of two words - development and operations. When these two areas of IT are amalgamated, you literally get DevOps. There is...
Become ITIL Foundation Certified in 7 Days Enters Production
The journey started in August 2015, and it has finally taken me more than a year to bring a decent shape to Become ITIL Foundation...
What can Trigger Continual Service Improvement?
Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to...
Continual Service Improvement: Is the 7-Step Improvement Process Practical?
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI)...
Importance of Communication in IT Service Operations
Service providers often goof up with their management of IT service operations, thanks to their negligence towards the soft skill that makes or breaks operations...
How do Standard Changes Create Value?
As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented...