ITIL Foundation : Structure of ITIL V3 Certifications
ITIL V3 has been in existence since 2007 and yet the air surrounding the various certifications it offers is smoggy. I hope to breathe some...
Tag : ITIL v3
‘ITIL is Extremely Valuable’ – IT Industry
Axelos, born out of the amalgamation of Capita and UK Project Office last year sponsored a survey to find out where ITIL stands and how it...
Few KPIs for Configuration Management for Process Interfaces
I am a big fan of the configuration management process. I believe that it is the process that sets the foundation for other processes to...
ITIL Snippet : 7 Rs of Change Management
Here is a handy guide to approve changes. The change approver – from the technical or management side can consider the following questions before approving the changes....
Which ITIL Process to Implement First?
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I...
Why must Organizations Implement ITIL? (Benefits of ITIL) – Part 2
In the last edition on this topic, we looked at two main aspects that ITIL can bring to the table for organizations. It not only...
Comprehensive List of ITIL 2011 Abbreviations
ITIL is filled with abbreviations at each and every juncture. In fact, ITIL itself is one – Information Technology Infrastructure Library. It can be quite...
Different Roles in ITIL Service Desk Management
Theoretically, in ITIL, there are two roles in the service desk. The first one is for accountability – service desk manager and then the person...