Thursday, October 18, 2018
In the age of support and maintenance, I am surprised that ignorance plays a big part in efficiently ignoring the laws that bind status quo. Small and medium sized organizations (SMBs) believe that ITIL does...
I am working on an article for a client, and the article revolves around the basics of ITIL. I am planning on adding a section on history of ITIL, so I did some googling. I found...
I am considered a veteran in IT service management and ITIL in the organization I work, and in the professional circles that I am a part of. But, many didn't know that my ITIL foundation...
Follow the Sun is a support model which works best for service desks that work around the clock, i.e 24 hours a day and 7 days a week. The organization which we are using in our...
Today's world runs on maintenance. Most of the development that is needed is done, and now the onus is very much on professionals who can maintain products and IT infrastructure. One badge that people are...
It's been three years since ITIL v3 came out, and the Office of Government Commerce (OGC) has decided to withdraw the extremely popular ITIL v2 certification. The decision was on the expected lines, but...
  I was in a discussion yesterday with one of my co-workers who is new into IT service management. We were talking about agreements, and I gave a short lecture on Service Level Agreement (SLA). Oh...
Even though IT budgets are on the rebound, most organizations are still under pressure to further reduce operational costs. You may have already taken steps to consolidate and rationalize your IT assets, but chances...

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