Abhinav Kaiser is an author and a management consultant. He has authored several books including Become ITIL 4 Foundation Certified in 7 Days and Reinventing ITIL in the Age of DevOps. He vlogs on Youtube on channel Digital Swaha.
He works as an agile/devops coach in one of the top consulting firms. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks.
Tata Consultancy Services (TCS) has received an accolade from Brand Finance, the world’s leading brand valuation firm as the fastest growing IT Services brand globally....
In the game of balancing weights and counterweights in ITIL, let us look at the balance between stability and responsiveness. The design of IT services...
Tagging incidents with the right priority has been a questionable topic across organizations that are practicing ITIL. No matter what the basic principles are in...