Want to Create Value? Start Automating in ITIL Implementations
Automation is the path forward in the workspace. People are expensive and often unreliable. But, there are a number of activities, which involves wisdom, circumspection,
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Mindfulness for IT Professionals
Conversation Manager: Can you update me on what was discussed during the meeting? Employee: Actually, nothing that I can gather Manager: Nothing was discussed for
Succeed on Projects using these Agile Principles
Today’s world demands acting on the fly, moving ahead on projects without all the details known. Agility is the term coined where projects move one
Trick in my Book to Not Stress Out
I have worked with a number of people who stress out, either with the pressure from their bosses or the workload. They resort to binge
The Secret about Developing ITIL Processes
I have been in the ITIL field for over twelve years, and most of my service management life, I have been involved in either improvement
Sleep Hacks for IT Professionals [INFOGRAPHIC]
Sleep is the source of success for IT professionals. It provides the necessary ammo to generate ideas and analyze information effectively and efficiently. The infographic
Most Common Passwords in 2015
People don't learn. Their passwords are as common as an old shoe. Here's the list of the most common passwords from 2015, and it is
Role of an IT Change Manager – Resources for Interviews / Switching Roles
Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part