ITIL Foundation : Types of Customers
ITIL framework is formulated for the planning and delivery of IT services. The consumers of these services are its customers. Today I will discuss the...
Author : Abhinav Kaiser
Motivation Series : What is Motivation?
Motivation is one of the biggest leadership topics. Almost all leadership mentors have talked and written about it during their essay. So what is motivation?...
ITIL Foundation: Four Key Stakeholders in Service Management
If you are working in a service organization, you are aware of the number of stakeholders that you must satisfy on a daily basis. Nowadays,...
Mother of all IT Sins: Not Proofreading
In IT, even if we are in the technical specializations, we will end up writing a document that supports the technical work. Most of us...
Breathing Series: Basics of Breathing Part 2
In the last episode, I wrote on the basic physiology of breathing and how it has helped me immensely. If you have missed the earlier...
Breathing Series: Basics of Breathing Part 1
Story so far: Breathing Series : Communication starts with your Breath Breathing Series : Have you felt your Breath? I may look like a dork...
ITIL Foundation : Service and Service Management
I get asked frequently what the difference is between a service and service management as per ITIL. ITIL defines a service as a means of delivering...
Free Alternative to Microsoft Visio
As most of you are aware, I work as a management consultant. My job involves defining processes and I use Microsoft Visio for creating swimlanes,...